Quality of Service

Owned by Robert Schulz
Last updated: 23/08/2022

The ALICE compute facilities are provided using the following principles:

  • Availability.

    • The ALICE resources are monitored during regular working hours during which incidents and user queries will be responded to and system maintenance will take place.

    • Outside working hours, system and user support is done on a best-effort basis.

  • Integrity.

    • The ALICE resources are monitored for availability, performance, functionality and correctness of its operation.

    • All reasonable efforts are made to prevent loss, corruption or unintentional leakage of information from user accounts.

  • Confidentiality of information/data.

    • Information / data from user will not be used by the university, unless clauses from the Leiden University Regulations on ICT and Internet Use (revision 2020) apply.

    • The ALICE resources must not be used for data that contains sensitive data (data identifiable to people), unless there is an explicit agreement with the university concerning the use of such data.